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Statement from Uisce Éireann:
Uisce Éireann is working to address supply interruptions that may be experienced by some customers supplied by the Clonakilty Water Treatment Plant in Cork as a result of the impacts of Storm Bert. Our priority is the provision of clean safe drinking water to communities and the safety of water services staff who work to make that happen.
Due to mechanical problems at the plant following Storm Bert, the production capacity at the Water Treatment Plant has been impacted. Customers in the following impacted areas may experience reduced pressure or loss of supply; Clonakilty, Aghamilla, Ballyduvane, Cahermore, Clogheen, Currahevern, Darraram, Kilkeran North, Kilkeran South, Lisavaird, Rathbarry, Shannonvale, Tawnies, and surrounding areas.
Niall O’Riordan, Operations Lead with Uisce Éireann said:
“Some customers supplied by Clonakilty Water Treatment Plant may be impacted by reduced water pressure and water outages. We understand how disruptive unplanned outages are and we regret the inconvenience caused. Crews have been on site throughout yesterday and into late last night and continue to carry out works. We expect water supply should be restored by 10am Monday 25th November”.
As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes. Following return of supply, it typically takes two to three hours for normal supply to fully be restored to all areas as the water refills the network, especially for those on higher ground or at the end of the network.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates, please see the Water Supply updates section of water.ie
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at www.water.ie