Popular ticket sales and distributor, Ticketmaster Ireland have today sent an email to certain customers who’s data may have been compromised in a security incident by a third-party supplier on June 23rd. Any tickets that were purchased by customers between February, and June 23rd 2018 may have had their payment information compromised.
Read the full email outlining the security breach here:
“On Saturday, June 23, 2018, Ticketmaster UK identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster.
As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites.
As a result of Inbenta’s product running on Ticketmaster websites, some of our customers’ personal or payment information may have been accessed by an unknown third-party.
We are contacting you because you purchased, or attempted to purchase, tickets between February and June 23, 2018. Whilst we have no evidence to suggest your data has been compromised, we are notifying you out of an abundance of caution.
Forensic teams and security experts are working around the clock to understand how the data was compromised.
We are working with relevant authorities, as well as credit card companies and banks.
What we are doing:
– Ticketmaster International has established a dedicated website security.ticketmaster.ie to answer your questions about the Inbenta incident. You can also contact [email protected]
– As a precautionary measure, all notified customers will need to reset their passwords when they next log into their accounts
– We are offering impacted customers a free 12 month identity monitoring service with a leading provider.
We recommend that you monitor your account statements for evidence of fraud or identity theft. If you are concerned or notice any suspicious activity on your account, you should contact your bank(s) and any credit card companies.
Ticketmaster understands the importance of your personal information. We take the protection of that information very seriously and we are sorry to have to write to you in these circumstances.”
More information is available on the Ticketmaster website: https://security.ticketmaster.ie