Shortly after 14:00 today, customers on the Vodafone Network started reporting issues with both Mobile Data and Fixed Line Broadband (ourselves included!) Customers took to Twitter to make the telecommunications giant aware of the issue. The Down Detector website had 1938 reports within an hour.
We are currently investigating a potential disruption to our fixed and mobile services. We thank you for your patience as we work to get this resolved.
— Vodafone Ireland (@VodafoneIreland) June 13, 2019
Vodafone announced that they were investigating a ‘potential’ issue at approximately 16:10. Customers at this point were still unable to access both Mobile and Landline internet. One customer expressed their dissatisfaction that there was no communication other than on Social Media from Vodafone:
Posting updates on your social media pages isn’t helpful when all internet services you provide are down.. I understand the reasoning for it, but perhaps consider SMS updates to your mobile customer base who have no internet access to check social media.
— eamon (@misterebby) June 13, 2019
Calls to Vodafone’s helpline were also down, and many customers reporting that the call was simply disconnecting.
The issue was resolved a few hours later, at approximately 19:30 and Vodafone tweeted an update to let customers know that the issue had been resolved.
Vodafone Ireland has identified the cause of an issue that affected some mobile data and broadband services today. This issue has now been fully resolved. We thank you for your patience and sincerely apologise for the inconvenience caused.
— Vodafone Ireland (@VodafoneIreland) June 13, 2019
The issue didn’t just affect customers in Ireland it seems. According to Sky News, customers in Ireland, the UK, Portugal, German, Greece and Italy all experienced issues. Vodafone had confirmed that the outage was due to a failure of an international link which also caused disruption around the globe (as far as Australia and India.)
Keep up to date, and receive instant push notifications for your area by downloading our Mobile Apps today from the App Store & Google Play Store: iPhone & Android.
Want to get €5, absolutely free? Sign up to the ‘Smart’ Debit Card – Curve today, and earn a fiver on us! Find out more here.