• New study shows that delivery services like Deliveroo protected around 1,000 jobs in Deliveroo’s Irish partner restaurants during national lockdown earlier this year
  • Delivery services supported turnover of €25m for Deliveroo partner restaurants during lockdown and €64 million in revenue over 12 months
  • Study comes as country moves into Level 5, with new restrictions on restaurants, cafes and bars

A major new study commissioned by Deliveroo reveals the critical role that delivery services like Deliveroo had on the Irish restaurant sector at the height of the pandemic earlier this year. As the country faces further restrictions on the hospitality sector, the report underlines why services such as Deliveroo’s will be so vital for the sector to maintain some trading activity, to protect jobs and prevent mass closures.

The new report by Capital Economics, ‘The Value of Delivery Services’, surveyed Deliveroo’s restaurant partners and found that the ability to provide delivery services from platforms such as Deliveroo protected around 1,000 jobs in Deliveroo’s partner restaurants from being lost over the period between April and June.

The report also finds that delivery services supported turnover of €25 million for Deliveroo’s partner restaurants during this period.

Since the beginning of lockdown, approximately 350 restaurants in Ireland partnered with Deliveroo for the first time to offer delivery services, with a total of 1,800 restaurants now on the platform.

The Capital Economics report states:

Delivery services have helped to keep parts of the hospitality sector operating in a challenging environment and the cost to Government would have been even higher without them. They have helped to keep more people at work in the hospitality sector which has been one of the hardest hit sectors from lockdown restrictions and changes in peoples’ behaviour.

The study also found that, in 2019/20, Deliveroo’s operations in Ireland supported 860 jobs across the Irish economy, 250 of which were in small, independent restaurants and their supply chains, 560 of which were in larger chain restaurants and their supply chains. During 2019/20 Deliveroo generated an additional €64m in revenue for the Irish economy.

Will Shu, CEO and founder of Deliveroo said:

Deliveroo has been proud to help restaurants to operate and support jobs during this difficult period. Delivery enables restaurants to sell meals to a wider customer base than they otherwise wouldn’t be able to reach. As food delivery becomes an essential service, we will continue to improve our offer to customers, for example expanding our grocery range, as well as our service to restaurants.

Globally, Deliveroo supports 90,000 jobs in the restaurant sectors in the markets in which it operates and generated over £4bn in revenue for those sectors.

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