Public Alert: Boil Water Notice Irish Water and Cork County Council

Whitegate Regional PWS
Effective Date of Boil Water Notice: 27/11/19

Areas Affected:
All customers supplied by the Whitegate Regional PWS.

Following advice from the Health Service Executive, Irish Water and Cork County Council have issued a Boil Water Notice for the area supplied by the Whitegate Public Water Supply to protect approximately 9,500 people following a recent drinking water quality test.
The Boil Water Notice has been put in place as a precautionary measure due an issue with the filtration process at the plant. Irish Water and Cork County Council are working to resolve this situation as soon as possible.

In the meantime, all customers of this supply are advised to boil water before use until further notice.

1: Water must be boiled (rolling boil for 1 minute, e.g. with an automatic kettle, and then cooled) for:

– Preparing Drinks made with water
– Preparation of salads and similar foods, which are not cooked prior to eating
– Brushing of teeth and/or gargling
– Making of ice. However, ensure you first discard all existing ice cubes in fridges and freezers and filtered water in fridges
IMPORTANT: Boil water by bringing to a vigorous, rolling boil and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap of kitchen or bathroom sinks is not safe to drink.

2: You do not have to boil your water for the following:
– Personal hygiene, baths and showers
– Flushing of toilets
– Watering plants and flowers

3: Caution:
– Domestic water filters will not render water safe to drink
– Caution should be taken when bathing children to ensure that they do not swallow the bathing water
– Discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water
– If you have pets and are concerned about the impact of providing mains water while this BWN is in place, you should ask your local vet for advice<

4: Only use Prepared Water (boiled and cooled) for the following situations:
– When preparing foods that will not be cooked (e.g. washing and preparing salads)
– Preparing Infant Formula. Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

5: Always Take Care:<
Care should be taken with boiled water to avoid burns and scalds. Accidents can easily happen, especially with children.

6: How long before the boil water notice can be lifted?
We do not know at present, but Irish Water will continue to liaise and consult with the Health Service Executive with a view to lifting the Boil Water Notice as soon as practicable

7: How will we keep you informed?
You will be kept informed through the following media:
– Website:
– Irish Water Customer Contact Centre: 1850 278 278
– Vulnerable customers who have registered their details with IW will be directly contacted

8: Awareness for commercial premises:
Irish Water requests that this Boil Water Notice is placed in a prominent position within your commercial premises.

Remember to boil water as advised until further notice.


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